Privacy Policy

Who We Are

This privacy policy applies to Twin Falls Concrete Company, a concrete contractor based in Twin Falls, ID. Our website is located at www.twinfallsconcretecompany.com. If you have questions about this policy, you can reach us at hi@twinfallsconcretecompany.com.

Information We Collect

We collect information only when you voluntarily provide it to us. This includes:

• Contact form submissions. When you submit a request for an estimate or contact us through our website form, we collect the name, phone number, email address, and any project details you provide.
• Phone and email inquiries. If you call or email us directly, we may keep a record of that communication to follow up on your request.
• Analytics data. We use third-party analytics tools (such as Google Analytics or Vercel Analytics) that automatically collect anonymized data about how visitors use our website. This may include pages visited, time on site, browser type, and general location (city or region level). This data does not identify you personally.
• Cookies. Our website and any embedded third-party tools (such as contact form providers) may set cookies on your browser to enable functionality and track usage. You can disable cookies in your browser settings, though some features may not work as intended.

How We Use Your Information

We use the information you provide to:

• Respond to your estimate requests or inquiries.
• Schedule free on-site consultations at your property.
• Follow up on project discussions or provide quotes.
• Improve our website and services based on anonymized usage data.

We do not use your information for automated marketing campaigns. We do not sell or rent your personal information to any third party.

How We Share Your Information

We do not sell, trade, or share your personal information with outside parties, except in the following limited situations:

• Service providers. We may share information with trusted third-party tools that help us operate our website or respond to requests (such as our contact form provider, Tally). These providers are required to keep your data secure and use it only for the purposes we specify.
• Legal requirements. We may disclose information if required by law or in response to a valid legal request from a government authority.

Data Retention

We retain contact information you provide for as long as needed to respond to your inquiry or complete a project. If you would like us to delete your information, contact us at hi@twinfallsconcretecompany.com and we will remove it within a reasonable timeframe, unless we are required by law to retain it.

Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request that we correct or update inaccurate information.
• Request that we delete your personal information.
• Opt out of any future communications from us.

To exercise any of these rights, email us at hi@twinfallsconcretecompany.com or call (208) 544-9724.

Third-Party Links

Our website may contain links to external websites, including Google Maps, local government sites, or industry resources. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before submitting any information.

Children

Our website is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child has submitted information through our site, contact us at hi@twinfallsconcretecompany.com and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us About Privacy

If you have questions or concerns about this privacy policy, reach out to us at: